Error: Cannot load CUSTOM.DIC file

Applies to: MindManager X5, 6, 7

Symptom
 
On launching MindManager or when adding another dictionary an error message saying: "Cannot load CUSTOM.DIC file" shows up.

Cause

If the file is present under the location the error message is stating, the most likely cause of this issue are corrupted characters in the file. The characters are usually invisible codes that were inserted from PDF, Word or Excel, but are not used by the dictionary.
 
Resolution

You have 3 alternatives to resolve the issue:

1. Remove the dictionary from the list of dictionaries in MindManager.

- MindManager X5/6: Tools > Options > Spelling > Custom Dictionaries...
- MindManager 7: MindManager Options > Spelling > Custom Dictionaries...
 
2. Remove the corrupted characters from the dictionary file

- The location of this file is normally C:\Documents and Settings\USER PROFILE\Application Data\Microsoft\Proof.
- The file should be opened and examined closely. If any characters that look like small boxes are found, these characters should be deleted.
- Save and close the dictionary and restart MindManager